Return Policy


Thank you for shopping at We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

5 quick steps to return your purchase 

Step 1. A returns form is provided with each order, please check your package. If you lost the returns form, email us: request a returns form

Step 2. Mail back your goods along with the returns form

Step 3.  Allow up to 5-7 business days for your return to be processed from the date your package was delivered to us. (if your return was delivered on Monday, it will be processed by Friday) Please allow up to 5 business days to pass before requesting an update from customer care. 

Step 4. Once your return has been processed, you will receive an email from returns team to notify you of the store credit or exchange.

Once we receive your qualifying return and approve your refund, Gleecitys will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.


You also have the option to exchange an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your account. If an order is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange.

If an exchange option is not available in your account, you can contact us to initiate your exchange. Our exchange process is slightly different than others because we want to get your new order to you faster! The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. Gleecitys will then apply the e-Gift Card to your replacement order. We just require the original order be returned within 14 days (gleecitys will provide a free return label). If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of that order. However, if the replacement order is subsequently returned, gleecitys will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment.

Please contact us if you have some questions about Return & Exchange policy.


Please contact us if you need to return or exchange your order, Please note the company is not return address.